Privacy Policy
Last Updated: 19 September 2025
Freshly Services (“Freshly”, “we”, “us”, “our”) is committed to protecting your privacy. This
Privacy Policy explains how we collect, use, store, and disclose your personal information in
compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
- Collection of Information
We may collect personal information such as:
- Name, contact details, and service address
- Booking details, property notes, before/after photos
- Payment details (not full card numbers)
- Communications via phone, email, website, and social media
- Website usage data (forms, cookies, analytics)
We collect this information directly from you when you contact us, book a service, or interact
with our website.
- Use of Information
We use your personal information to:
- Provide and manage services
- Communicate about bookings, invoices, and follow-ups
- Process payments
- Handle complaints and disputes
- Improve our services and website
- Comply with legal and insurance obligations
- Disclosure of Information
We may disclose personal information to:
- Contractors engaged to perform services
- IT/hosting/technical providers
- Marketing and receptionist/admin providers
- Insurers, regulators, or legal authorities where required
- Overseas Disclosure
Some third-party providers may be located outside Australia. By engaging with Freshly, you
consent to your data being transferred, stored, or accessed overseas for technical, hosting,
marketing, or receptionist purposes.
- Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised
access, or disclosure. Data is stored securely with restricted access.
- Data Retention
We retain personal information only as long as necessary to:
- Deliver services
- Meet legal obligations
- Resolve disputes
After this period, data is securely destroyed or permanently de-identified.
- Access & Correction
You may request access to, or correction of, your personal information by contacting us.
- Complaints
If you believe your information has been mishandled, please contact us. If unresolved, you may
complain to the Office of the Australian Information Commissioner (OAIC) at
www.oaic.gov.au.
- Contact Us
Freshly Services Pty Ltd